Standard warranty on the leather goods in Ukraine is 30 days. But our store the provide goods produced by the Italian manufacturers, who offer 1 year guarantee for their products. With every product you’ll get a warranty card with a unique number.
For your convenience, for any questions you can always rely on the help of our consultants. You can always contact them by e-mail, telephone or leave a request for re-call. All contact information is given in the section Contacts.
Exchange or return of goods.
When receiving the order, make sure that the delivered goods answer the description in the presence of the courier. If you do not like the look, you may cancel the purchase.
Exchange and return of goods of good quality can be made within 14 days from the date of purchase at the expense of the buyer providing that the resalable condition, packaging.
Return is possible only if:
- the goods have not been used in any way;
- fully preserved branding and delivery packaging (including labels and seals);
- item is in the same state as at the time of purchase and handover to the user (without any mechanical damage and defects);
Important! If you order personalization on items ordered, you won't be able to return or exchange item.
How can I make an exchange or refund?
To make a refund please fill in the form or call us: +38 095-055-55-10, +38 096-055-55-10
If goods exchange is made not because of our fault, the sum of the transportation costs will be deducted from amount of money refund: the cost of delivery to the customer, cash on delivery charge, cost of delivery from the customer to the store.
If the exchange is made because of the fault of the online store, we defray the all expenses.